Refund policy

Making a return? No sweat. We're sorry that your item(s) didn't work out! We are here to make your return as quick and easy as possible.

Before returning an item, please read all information below.

RETURNS

To qualify for a return, items must be shipped or brought into the store within 14 days of your original order shipment date and must be unworn and unwashed.

Any claims for damaged/defective items must be submitted within 5 business days after the product is received. For packages lost in transit, all claims must be submitted no more than 5 business days after the estimated delivery date.

Before you ship an item for return, please email us at wordwarriors27@gmail.com with “Item Return Request” in the subject line. 

Once we receive the returned item(s), your return will be processed and the charges will be credited to you. Shipping costs are non-refundable.

Here are a list of items that cannot be returned or exchanged:

  • Items marked as final sale
  • Items that have been worn or washed
  • Free gifts or promotional items with retail value
  • Return requests received after 14 days of the original order shipment date
  • Shipping charges, except in cases where we have made a shipping error
  • Personalized items or custom orders 
  • Personalized/custom orders are non-refundable. Upon final approval of your personalized/custom order, we cannot accept returns due to any and all errors. By approving your final design and proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a remake.

HOW TO RETURN/EXCHANGE YOUR ORDER

To return or exchange your order, please send your item(s) to:

Word Warriors

Attn: Returns/Exchanges

201 Lincoln Street

York, AL 36925

If your item has been damaged or lost in transit, please email or call us immediately. Please remember you must email us prior to returning your order at wordwarriors27@gmail.com. Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

Once a qualified return is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. You will receive an email when your item has been refunded.

Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.

 

Exceptions / non-returnable items
Custom and/or personalized items, Sale items, Clearance items, and wholesale items are final sale, with no exchanges or refunds.

Thank you for shopping small! Your shirts are not produced in mass, they are individually printed, prayed over, and hand packaged with love.